FAQ

FAQ

1- Where is my order?

We ship from our custom printing facilities located overseas in China, Australia and USA. Because the items are coming from overseas, shipping usually takes between 12-40 days door to door (excluding processing time). In extremely rare cases, shipping will exceed 40 days due to factors such as shipping congestion, customs delays, and high order volumes. 

2- How long does it takes to receive my items?

 Typical shipping timeframes are as follows: 

 USA: Between 9 - 30 days average 

Canada: Between 20 - 30 days average

Europe: Between 20 - 40 days average

Australia: Between 20 - 40 days average

All Others: Between 30 - 60 days average

3- How can I track my order?

To track your order, simply enter the tracking ID from your Shipping Confirmation email into the box at the top of our Tracking Page.

4- Why is my tracking stuck on a specific date?

This is completely normal. When your order is in transit and moving between countries, tracking will be very slow to update (the package(s) are on shipping containers in the middle of the ocean). When the item lands in Australia, it will move very quickly to your doorstep. 

If you did not receive a Shipping Confirmation yet, your order is still in processing and should be fulfilled in 4-7 business days. 

5- What shipping provider do you use?

You can expect to receive your package(s) through your local carrier Post Office. For example, if you are in US, it is going to come through USPS; If you are in Australia through Australian Post Office. Times can vary depending on multiple factors, including seasonality, backlog, and the speed of your local carrier.

HOW-TO

1- What is Diamond Paint?

Diamond Painting is a fun new craft hobby for stress relief. It involves placing thousands of tiny acrylic 'diamonds' onto an adhesive canvas to create your own shimmering wall art. 

 For detailed instructions on how to Paint With Diamonds, have a look at our Guide.

2- What's the difference between square and round drill?

In Diamond Painting, the term "drill" is used interchangeably with the word "diamond." For most kits, you can choose between whether the shape of those tiny diamonds is SQUARE or ROUND. It's entirely a preference thing. 

Most people prefer Square Diamonds, because they create a "fuller look" when you're finished painting. Others like Round because they're considered easier to pick up and apply to your canvas. For a detailed look at the Pros and Cons, have a look at our Square vs. Round Drill Guide here!

3- Do Diamonds cover the whole canvas?

Most kits on our website are Full Drill, meaning diamonds cover the entire canvas. 

4- What's included in each kit?

 Each of our kits comes with the following:

• Pre-printed canvas with design chart (with pre-applied adhesive) 

• Colored diamonds delivered in separate bags (labeled) 

• Diamond applicator tool and/or tweezers 

• Tray with wax (used to pick up the diamonds)

 5- How large are the diamond painting?

Sizes vary by design. Our smaller paintings are usually 25x25cm. Larger paintings can be as wide as 120x90cm. Please check the dimensions on the specific painting you're looking at before buying. 

6- Is a frame included?

 Unfortunately, frames are not included.

7- How long does it take to complete a diamond painting?

Depends on how fast you are, and how large the canvas is. Our smaller kits usually take anywhere from 6-10 hours to complete without breaks. Larger kits may take up to 50 hours to finish.  

8- What are your diamonds made of?

Paint With Diamonds is the only Diamond Painting manufacturer that uses 100% eco-friendly acrylic in our diamond creation process, so your diamonds are never oily and never clump together.

ORDER SUPPORT

1- Can I modify my order?

Modifications may only be made to orders that have not yet been fulfilled. If your packages have already been put in the mail (ie they have an assigned tracking number), we unfortunately won't be able to modify your order. 

2- Can I cancel my order?

Orders may only be canceled if they have not yet been fulfilled. If your packages are currently in transit (ie a tracking number has been provided), we unfortunately cannot cancel your order. 

3- I am missing some Diamonds. What can I do?

We'd be happy to send you some replacement diamonds. Please just shot us an email to us contact@diamondsbeads.com

4- How can I get in touch with costumer support?

We'd be happy to help you with your order! Just shoot us an email at contact@diamondsbeads.com and we'll message back as soon as possible. 

5- What is your return policy?

If you're not 100% satisfied with your purchase, you can return your order for a full refund for up to 15 days from the purchase date.

Returned products must be in the condition you received them and in the original box and/or packaging.

 *We unfortunately do not offer refunds for the following: 

• Partially completed diamond paintings

• Fully completed diamond paintings

• Custom kits 

 

CUSTOM KITS

1- How do I submit a photo for my custom kit?

To submit a photo for your Custom Kit, simply click the "Upload" button on this page and select the photo you'd like to send us. 

2- How do I choose what image to use?

We always recommend using large, high-quality images. Your file size should be no smaller than 1mb. 

 

3- I am unhappy with my custom, can I have a refund?

Unfortunately, we do not currently offer refunds for Custom Kits, even if they are unopened and in their original box. We apologize for the inconvenience.