Shipping Policy

SHIPPING POLICY

NOTICE: Please note that due to disruptions in our supply chain caused by COVID-19, shipping may be delayed an additional 2-3 weeks. Expect total door-to-door shipping times between 4-8 weeks depending on your location. Please allow an additional 1-2 weeks for processing.

If you need to reach us: contact@diamondsbeads.com or +61 0451 9797 25

FOR KITS THAT SHIP FROM CHINA

To keep the cost of our kits low and pass the savings on to you, we ship a majority of our kits directly from our warehouses and manufacturing facilities located in China's HeNan Province. Under usual circumstances, total delivery time is 12-30 days depending on your location (excluding processing times). Due to COVID-19, expect delivery between 30-60 days

Please note that delivery times are not guaranteed. Does not include customs clearance or order processing.

USA: Between 30 - 60 days average 

Canada: Between 30 - 60 days average

Europe: Between 30 - 60 days average

Australia: Between 20 - 60 days average

All Others: Between 40 - 70 days average

Please note that factors outside of our control (eg holiday congestion, weather events, health crises) may impact shipping times. We apologize for the inconvenience. 

Individual items within an order may ship from different locations and may arrive on different dates. 

SHIPPING PRICE POLICIES

 Please note that prices are not guaranteed. It can be changed according to the country.

US, Russia, Canada, Europe and Oceanic: Standard Shipping10 AUD. Free shipping only for orders above 45 AUD

South America (except Argentina and Uruguay): Standard Shipping10 AUD. Free shipping only for orders above 45 AUD

Argentina and Uruguay: Shipping 50 AUD

 All Others: 20 AUD

 

SHIPPING FAQS 

When will I receive my order?

We care about the speed of delivery and know its importance in improving customers’ shopping experience on our Site.

Total delivery time is estimated after payment is confirmed and based on the time for processing and the time for shipping.You will see a shipping schedule for your order in the payment confirmation we send to you via email. This will also appear in your account once your payment has been confirmed.

All orders are processed and shipped out from our warehouse in Asia, United States or Australia. We process orders on weekdays from Monday to Friday. Normally it takes about 5-8 days for new orders to be processed and the order will be shipped the next day after the processing day. Please kindly allow extra time for your order to be processed during holidays and sale peak seasons. Please note that orders can not be shipped on weekends.

- Free shipping 20-40 days (expect delivery in 20 days after order date)

During sale peak seasons there may be a delay up to 5 days.

Tracking numbers and tracking links will be sent to you via email after shipping. It may take 4-7 business days for the tracking information to become available online after your order has shipped. 

What happens if my order gets stuck or lost in the mail?

All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.

Contact us if you have any question contact@diamondsbeads.com